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We prepared an answers to the FAQ about our wallet for you
Frequently asked questions
How do I open pionpay wallet account?
Everything is very easy with Pionpay: first you need to open account, pass the veryfication and make a deposit. And you are ready to go!
I haven’t received my registration email?
Please check your Junk Mail. It’s also possible that we need some additional information from you. If this is the case, our team will be in touch soon, but you can also email us at support@wallet.pionpay.com or fill in contact form above.
How should I choose a password?
Your Password must be at least 8 characters long and be a combination of upper and lower case characters. It must also include a number or special character.
NEVER share your password with anyone. Pionpay will not have a record of your password and therefore will never ask you to provide it.
Why Choose pionpay eWallet?
Cost Effective: It’s the most cost-effective solution with deposit fees of 0%.
Worldwide Coverage: Pionpay wallet is available in UK, Europe, Norway and Japan.
Global Transfers: Pionpay wallet supports the transfer of money to almost anyone using P2P function.
Instant Payments and Transfers: When you send money with Pionpay wallet, your transfers are instant
How am I protected against fraud?
Pionpay operate a sophisticated fraud alert system which monitors all activity on our platform for suspicious activity. We have in place prevention measures which safeguard you from being the victim of a phishing scam or an attack, however if it important that you take precautions to protect yourself online using your Pionpay wallet.
How can I send Money to Friends & Family?
You can make an account to account transfer direct to another Pionpay user if you have their account number or their registered email address. If they don’t have a Pionpay Account, just give us their email address and we will invite them to open an account, and credit them with the funds when they do.
I can’t log in to my account?
Please contact our Client Services team for support. You can email us at support@wallet.pionpay.com or use the contact form above.
Why do I need to verify my identity?
Pionpay wallet is regulated by the Financial Conduct Authority in the United Kingdom, and therefore is obliged by regulation to carry out the know your customer (KYC) process. This is the verification of our customers. This is a part of an anti-money laundering measure.
I have received a suspicious email, what do I do?
If you receive any communication which you are suspicious about please report this immediately to support@wallet.pionpay.com
Never share your personal or log in details for your Pionpay account and if you suspect that you may have been contacted by someone pertaining to be Pionpay contact us immediately.
Conforming PCI DSS certification testifies that the PION’s electronic payment processing system complies with all the safety requirements
of VISA and Mastercard payment systems.
